Help and Information
Find information and get tips on how to use Flyrejser.dk. You will find the answers to most of your questions in the FAQ section, as well as contact information for Flyrejser.dk.
Questions and answers
Why use Flyrejser.dk?
Many airlines and travel agencies claim they sell the cheapest tickets. By searching at Flyrejser.dk you can quickly and easily find out who is telling the truth.
Five excellent reasons why you should search for flights at Flyrejser.dk:
- Flyrejser.dk works with all leading online travel agencies and airlines in our price comparison and provides the best price and ticket for your search.
- Flyrejser.dk has several filters that enable you to quickly and easily find the best flights for you.
- Flyrejser.dk show information when other travellers find the cheapest ticket, which may give you hint about when it is cheapest to travel.
- Flyrejser.dk has price calendars for the 300 most common destinations showing you the cheapest prices month by month.
- Flyrejser.dk has a Price calendar that helps you find prices, plus/minus three days, for your search, telling you if there are cheaper flights on nearby dates.
How do I find the cheapest tickets?
A general rule is that the earlier you book, the cheaper the flights. And the longer the trip, the earlier you need to book.
Flyrejser.dk provides several tools, such as the Price cutter and Price calendar, to help visitors find the cheapest flight.
Can you send me a quote for a trip
Flyrejser.dk does not sell anything and consequently, cannot provide quotes. Flyrejser.dk provides web services to enable you to compare prices from the cheapest airlines and online travel agencies.
Can I call anyone for help with booking a flight?
Flyrejser.dk is an online service through which you can search for the cheapest flight yourself. The prices are retrieved from the largest and cheapest airlines/travel agencies and apply when you make the booking yourself with each airline/travel agency. If you still require phone support, some online travel agencies provide a support phone number, but it commonly involves other prices than those shown at Flyrejser.dk
As Flyrejser.dk does not sell flight tickets, Flyrejser.dk is unable to provide phone support.
Om du har bokat men inte fått någon bokningsbekräftelse?
Om du inte har fått någon bokningsbekräftelse kan det bero på flera saker, det vanligaste är att du skrivit fel epostadress vid bokningen på resebyråns hemsida. Då kan du vända sig direkt till resebyrån där du köpt din flygbiljett och be dem skicka ut den på nytt.
Om du inte vet hos vilken resebyrå du köpt din biljett kan du kontrollera med den bank till vilken resebyrå du har betalat. Ett annat knep är att kolla webbläsarhistoriken på datorn eller mobiltelefonen där genomfört köpet. Då ser du vilken resebyrå-sida du varit på.
Kontaktinformation till aktiva resebyråer på flygresor.se hittar du här
Can I search for flights with unspecified return dates?
Flyrejser.dk only provides flights for which you know the dates of both the departure and the return flight. If you would like another type of ticket, please contact the airline or travel agency to find a suitable solution.
Can I search for flights with stop-overs?
Flyrejser.dk only provides flights between two locations with no stop-overs. If you would like another type of ticket, please contact the airline or travel agency to find a suitable solution.
Can I bring my dog on the plane?
Flyrejser.dk does not sell flight tickets, but is a price comparison site that helps the visitor find the cheapest airline/travel agency. You need to contact the airline directly to find out about the rules regarding travelling with animals. The rules vary depending on airline and destination.
How much luggage can I bring?
Flyrejser.dk does not sell flight tickets, but is a price comparison site that helps the visitor find the cheapest airline/travel agency. Any questions concerning the flight and the booking must be addressed to the travel agency or airline with which you make the booking. The rules vary depending on the airline, the ticket and the destination.
I found a cheap flight yesterday, but it seems to be gone today. Will the price come back again?
Flyrejser.dk is a price comparison site with prices from different online travel agencies and airlines. Flyrejser.dk does not sell any flights or set any prices. Consequently, Flyrejser.dk cannot affect which flights are included in the price comparison. When you find a cheap ticket, you need to be quick to book it if you want to make sure you get it.
Why is it more expensive to book two tickets than one?
The reason is that airlines use a system of of different price/booking classes in which the price increases with each seat sold. For example, if there is only one seat available in the lower booking class (X) and you try to book two seats, most airlines will book both seats in the higher booking class (Y). So it may pay off to buy the two tickets separately (X + Y) instead of buying them together, but you also risk something going wrong or being unable to sit together. Some airlines or travel agencies give you an error message if you try to make a booking with seats in two different booking classes.
Why does the price not match when I click on a link to a travel agency?
When you perform a search at Flyrejser.dk, the travel agencies' and airlines' systems are searched in real time for the availability on the different GDSs. These are advanced and complex systems managing billions of flights and constantly changing prices so occasionally errors occur, but all parties involved are working to minimise them.
A common problem is when you are booking several tickets where there are insufficient seats in one price/booking class for all travellers (see question "Why is it more expensive to book two tickets than one?"). Sometimes prices may also be displayed for flights that just sold out or where someone made a reservation but has not yet paid. Keep in mind that prices of flights fluctuate with the dollar rate, supply, demand, airline and travel agency campaigns as well as a number of other factors.
How can a flight be available at Flyrejser.dk, when it is sold out at all travel agencies?
Most airlines sell their tickets through a so-called GDS (Amadeus, Sabre or Worldspan). The agencies have agreements with one or several GDSs and sell flights that are available at the GDS. If a flight sells out with one GDS, the flight will be sold out with all travel agencies that use that same GDS. In some cases, it may be that someone has reserved a ticket but not yet paid for it. If payment is not made in time, the ticket may become available again.
How do I change the date of my flight?
Most cheap flights cannot be cancelled or rebooked. The pre-requisite for buying a cheap flight is to know beforehand the travel date and that you cannot change this date after purchase. If you purchase a flight and need to rebook it, you can contact the online travel agency or airline you booked with to see if they can assist you in finding a solution. If you know beforehand that you may need to rebook your flight, you can buy a more expensive ”flex” ticket directly from the airline.
How do I cancel my ticket?
Most cheap flights cannot be cancelled or rebooked. If you purchase a flight and are unable to travel, you can contact the online travel agency or airline you booked with to see if they can assist you in finding a solution. If you know beforehand that you may have to cancel your flight, you can buy a more expensive ”flex” ticket directly from the airline.
Remember to review your insurance before booking your ticket, so that you know the conditions concerning travel cancellation. A simple travel insurance is commonly included in your home insurance policy or if you pay using a bank/credit card. There is also complementary and more comprehensive insurance available from the insurance company or online travel agency/airline when you book your ticket.
Will I receive a paper ticket?
Almost all airlines have switched to electronic tickets, which means that all the passenger information is stored in the airline's computer system and all you need to present at check-in is your passport and you will receive your boarding card. More and more airlines also provide an electronic check-in option at the airport, at home on your computer or via your mobile phone. All online travel agencies and airlines send a confirmation of your booking after you made it. If you have not received a confirmation, check if it was caught by your spam filter.
Can I check that my booking is made correctly?
Most online travel agencies and airlines book their tickets through a so-called GDS (Amadeus, Sabre or Worldspan). Based on which GDS is used, it is possible to check your booking on different sites:
- Amadeus – http://www.checkmytrip.com
- Sabre – http://www.virtuallythere.com
- Worldspan – http://mytripandmore.com
Some low-cost airlines dot not use a GDS and their tickets/bookings can only be checked with each respective airline.
Can I trust the travel agencies participating in the price comparison at Flyrejser.dk?
Flyrejser.dk only works with major, well-known and professional travel agencies that have been in operation for a minimum of 12 months. Flyrejser.dk continuously stays updated about the market and participating travel agencies in order to help our visitors avoid unreliable operators. Please note that Flyrejser.dk in some instances show prices from foreign travel agencies that may have a lower service level or longer response time than local travel agencies. It is important for the customer to read all the information provided on those pages when booking.
Competition for customers is intense, which puts pressure on ticket prices. The flip side of this is that the service level at some travel agencies can be quite low. Pay attention when booking to ensure that you select the right service level, in case you need to contact the travel agency after booking.
Can I book flight tickets via Flyrejser.dk?
Flyrejser.dk is a search engine that only compares prices between different travel companies online. We sell no tickets ourselves.
What happens when I click “Select”?
When you click "Select", you leave Flyrejser.dk and go to the travel company that sells the ticket.
What is the age range for children's/youth tickets?
At Flyrejser.dk you can perform a search for children's ticket up to the age of 11, but the age limits may vary from one airline to another. Special bookings such as for adolescents or pensioners can be booked directly from the travel company.
Can I add assistance as an extra service?
Contact the travel company with which you booked to see whether any assistance is available.
Before I click “Select” do I know which travel company site I will be redirected to?
The travel company selling the flight is shown above the “Select” button.
What do I do if I did not receive or lost my confirmation email?
Contact the travel company that sold you the trip.
I did not receive confirmation of my booking, can you resend it?
Flyrejser.dk is a search engine and cannot track any bookings, please contact the travel company that you booked the tickets with.
- Why use Flyrejser.dk?
- How do I find the cheapest tickets?
- Can you send me a quote for a trip?
- Can I call anyone for help with booking a flight?
- Om du har bokat men inte fått någon bokningsbekräftelse?
- Can I search for an outbound flight from A to B and a return from C to A?
- Can I search for flights with unspecified return dates?
- Can I search for flights with stop-overs?
- Can I bring my dog on the plane?
- How much luggage can I bring?
- I found a cheap flight yesterday, but it seems to be gone today. Will the price come back again?
- Why is it more expensive to book two tickets than one?
- Why does the price not match when I click on a link to a travel agency?
- How can a flight be available at Flyrejser.dk, when it is sold out at all travel agencies?
- How do I change the date of my flight?
- How do I cancel my ticket?
- Will I receive a paper ticket?
- Can I check that my booking is made correctly?
- Can I trust the travel agencies participating in the price comparison at Flyrejser.dk?
- Can I book flight tickets via Flyrejser.dk?
- What happens when I click “Select”?
- What is the age range for children's/youth tickets?
- Can I add assistance as an extra service?
- Before I click “Select” do I know which travel company site I will be redirected to?
- What do I do if I did not receive or lost my confirmation email?